Talk to a human
One inbox, read by the people who run the store. Typical reply: within 1 business day.
For the fastest answer, include: your order id (starts with vr_, it's in your confirmation email) and a one-line description of what's up.
Where to start
- Returns or order support: email us, or read our policy first.
- Product support: same email, with your order number.
- Where’s my order? check your tracking email first; if it's stuck, we'll chase the carrier for you.
No phone support
Said plainly: we don't do phone support. A written record means your refund or warranty claim doesn't depend on who you talked to and what they remembers — it's the same reason we ask for the order id. Emails get answers; voicemails get lost.