The 30-night trial, in plain terms

Use it like you own it for 30 nights. If it's not for you, send it back and we refund the whole thing.

How the trial works

The 30 nights start on the day your Verta is delivered — not the day you ordered. Delivery times are longer than the big-box stores (8–15 business days, tracked), so we don't count the wait against you.

How to return it

• Email hello@vertatherapy.com with your order id (it's in your confirmation email and starts with vr_).
• We reply with a prepaid return label. You drop the parcel off. That's the whole job.
• No restocking fee. No "original packaging" requirement — the device just needs to arrive back.

The refund

Full refund of what you paid — the whole $74.95 (USD) / $99.95 (CAD), because shipping and duties were already inside that number, you paid nothing else — back to your original card within about 5 business days of your return being scanned in.

What the trial doesn't cover

Damage from misuse — dropping it in the sink, running it over, that category. Normal wear from actually using the device is fine; we don't nick you for scuffs or a missing cable. If something arrives damaged or dead, tell us within the trial and it's a replacement or refund, your choice — that's a defect, not a return.

The 2-year warranty

The device and its battery are covered for 2 years from delivery. If it stops working under normal use, we replace it or refund it. To claim: email hello@vertatherapy.com with your order id and a one-line description of what it's doing (or not doing). Same address for everything — there's no separate warranty department.

The honest fine print

We're a small operation. A human reads every refund and warranty email and processes it manually — that's why we ask for the order id, and why we say "about" 5 business days instead of promising a countdown clock. We'd rather be straight about that than pretend to be a machine.