Here to help with your order

For order help, email hello@vertatherapy.com with your order number.

Damaged, faulty or incorrect items

If your order arrives damaged, does not work, or contains the wrong item, contact us with a description and, where useful, a photo. We will review the issue and arrange the appropriate remedy, including a replacement or refund where required. Your statutory consumer rights remain unaffected.

30-day returns

If you change your mind, email hello@vertatherapy.com within 30 days of delivery with your order number and we will refund you in full.

You do not need to send the device back. Returning it costs more than it is worth, so we would rather you keep it, pass it to someone who will use it, or recycle it responsibly at an electrical waste point. There is no return shipping to arrange and no restocking fee.

One refund of this kind per customer. We may decline where an order is clearly being used to obtain free devices repeatedly. This does not affect any cancellation or return rights that apply under the law where you live.

If we do ask for something back

For a damaged, faulty or incorrect item we may occasionally ask you to return it so we can inspect it. Contact us first so we can confirm the instructions and address, and do not send a parcel to an address printed on the shipping label unless we have confirmed it. We cover return postage in those cases.

Refunds

Approved refunds are returned to the original payment method. We will confirm when the refund is issued; the time it takes to appear depends on your payment provider. Any legally required refund deadline still applies.

Warranty and product support

We do not offer an additional two-year commercial warranty. Contact hello@vertatherapy.com for product support. This policy does not limit statutory warranties or other rights provided by applicable law.

Shipping delays and cancellations

If your order takes longer to ship than the timing we gave you, we’ll contact you with an update and your cancellation or refund options. Contact hello@vertatherapy.com with your order number for help with an order that has not shipped.